Support Your clients by Web or Email with osTicket.
If your business has a need to automate support or customer interaction and track service levels, osTicket is a free, open source tool, that meets and exceeds expectations.
Businesses at every level of growth can benefit from osTicket’s system. Best of all, it’s the client that benefits the most from service imporovements.
For the instructions to work, you will need to have LAMP (Linux, Apache, MySQL or MariaDB and PHP) already installed on your VPS. Our instructions for installing LAMP on Ubunutu 14.04 can be found here.
The instructions are tried and true, and were verified on InterServer`s OpenVZ VPS Hostingservice, utilizing Ubuntu 14.04 64 minimal.
You should be able to copy and paste into SSH as you go along.
(Optional) osTicket has the ability to fetch emails and turn them into tickets. If this is not one of your requirements, you may skip this step. Otherwise, in order to use the email feature, we need to install a PHP module, php5-imap:
sudo apt-get install php5-imap
Now link the module:
sudo php5enmod imap
sudo service apache2 restart
Side Note: The three commands above are the way to correct the “IMAP doesn’t exist. PHP must be compiled with IMAP enabled.” error on the osTicket installer, after you have installed php5-imap.
Install and Configure from Browser
Open your browser and visit (replace with domain name or ip):
Remember to populate the database fields with the variables you used when you created the database. Leave the table prefix and the server name with the defaults, unless you know you want to specify something else.
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